| 77. Service and Support --- Post-purchase support. Users should favour vendors that provide superior post-purchase user services such as responsive phone support, quality documentation (online and printed), online user-group discussions and web sites with diagnostic applications. Low-hassle life cycle management. Users should choose vendors with a track record of providing timely, easy-to-install upgrades with reasonable additions of new functionality and few “bugs. importance in % of total evaluation | Selection and decision-making criteria for a Distributed Control Systems in the process industry - Results |
| Count | Percent | Response |
| 33 | 22,45% | 10% |
| 16 | 10,88% | 5% |
| 13 | 8,84% | 15% |
| 8 | 5,44% | 20% |
| 5 | 3,40% | 25% |
| 4 | 2,72% | 11,1% |
| 4 | 2,72% | 3% |
| 3 | 2,04% | 0% |
| 3 | 2,04% | 12% |
| 3 | 2,04% | 12,1% |
| 3 | 2,04% | 7% |
| 2 | 1,36% | 10,1% |
| 1 | 0,68% | 1,1% |
| 1 | 0,68% | 10,4% |
| 1 | 0,68% | 10,8% |
| 1 | 0,68% | 11,3% |
| 1 | 0,68% | 11,4% |
| 1 | 0,68% | 11,5% |
| 1 | 0,68% | 11,6% |
| 1 | 0,68% | 11,7% |
| 1 | 0,68% | 12,6% |
| 1 | 0,68% | 12.2% |
| 1 | 0,68% | 13,9% |
| 1 | 0,68% | 14% |
| 1 | 0,68% | 14,5% |
| 1 | 0,68% | 15,2% |
| 1 | 0,68% | 16,7% |
| 1 | 0,68% | 18,2% |
| 1 | 0,68% | 19% |
| 1 | 0,68% | 19,8% |
| 1 | 0,68% | 22,1% |
| 1 | 0,68% | 22,7% |
| 1 | 0,68% | 4% |
| 1 | 0,68% | 4,3% |
| 1 | 0,68% | 4,4% |
| 1 | 0,68% | 4,6% |
| 1 | 0,68% | 4,9% |
| 1 | 0,68% | 5,2% |
| 1 | 0,68% | 5,3% |
| 1 | 0,68% | 5,6% |
| 1 | 0,68% | 5,8% |
| 1 | 0,68% | 5,9% |
| 1 | 0,68% | 6% |
| 1 | 0,68% | 6,1% |
| 1 | 0,68% | 6,3% |
| 1 | 0,68% | 6,4% |
| 1 | 0,68% | 6,6% |
| 1 | 0,68% | 6,7% |
| 1 | 0,68% | 6,8% |
| 1 | 0,68% | 6,9% |
| 1 | 0,68% | 7,6% |
| 1 | 0,68% | 7,7% |
| 1 | 0,68% | 8% |
| 1 | 0,68% | 8,2% |
| 1 | 0,68% | 8,3% |
| 1 | 0,68% | 8,6% |
| 1 | 0,68% | 8,7% |
| 1 | 0,68% | 8,9% |
| 1 | 0,68% | 9% |
| 1 | 0,68% | 9,1% |
| 1 | 0,68% | 9,3% |
| 1 | 0,68% | 9,5% |