96. Initial cost -- Initial costs include customization and consulting, education and training, managing the implementation of the product into the business, hardware, networking, communications and software (comprising the application package, database, systems software, network management and other software needed to run the product). Users also need to gain an appreciation for the process changes that must occur up front to make the system work. this is most important at? Selection and decision-making criteria for a Distributed Control Systems in the process industry - Results Using Filter: Q3 YES, Q7 DCS end user