77. Service and Support --- Post-purchase support. Users should favour vendors that provide superior post-purchase user services such as responsive phone support, quality documentation (online and printed), online user-group discussions and web sites with diagnostic applications. Low-hassle life cycle management. Users should choose vendors with a track record of providing timely, easy-to-install upgrades with reasonable additions of new functionality and few “bugs. importance in % of total evaluation Selection and decision-making criteria for a Distributed Control Systems in the process industry - Results

Count

Percent

Response
33

22,45%

10%
16

10,88%

5%
13

8,84%

15%
8

5,44%

20%
5

3,40%

25%
4

2,72%

11,1%
4

2,72%

3%
3

2,04%

0%
3

2,04%

12%
3

2,04%

12,1%
3

2,04%

7%
2

1,36%

10,1%
1

0,68%

1,1%
1

0,68%

10,4%
1

0,68%

10,8%
1

0,68%

11,3%
1

0,68%

11,4%
1

0,68%

11,5%
1

0,68%

11,6%
1

0,68%

11,7%
1

0,68%

12,6%
1

0,68%

12.2%
1

0,68%

13,9%
1

0,68%

14%
1

0,68%

14,5%
1

0,68%

15,2%
1

0,68%

16,7%
1

0,68%

18,2%
1

0,68%

19%
1

0,68%

19,8%
1

0,68%

22,1%
1

0,68%

22,7%
1

0,68%

4%
1

0,68%

4,3%
1

0,68%

4,4%
1

0,68%

4,6%
1

0,68%

4,9%
1

0,68%

5,2%
1

0,68%

5,3%
1

0,68%

5,6%
1

0,68%

5,8%
1

0,68%

5,9%
1

0,68%

6%
1

0,68%

6,1%
1

0,68%

6,3%
1

0,68%

6,4%
1

0,68%

6,6%
1

0,68%

6,7%
1

0,68%

6,8%
1

0,68%

6,9%
1

0,68%

7,6%
1

0,68%

7,7%
1

0,68%

8%
1

0,68%

8,2%
1

0,68%

8,3%
1

0,68%

8,6%
1

0,68%

8,7%
1

0,68%

8,9%
1

0,68%

9%
1

0,68%

9,1%
1

0,68%

9,3%
1

0,68%

9,5%